Luxury Watch Servicing & Repairs | Charles Martin Watches | Omega, Rolex, Cartier, and More

Watch Repair & Servicing

Charles Martin Watches are an accredited service centre for Cartier, Omega, Longines, Tag Heuer, Hublot and Zenith making us one of the most accredited Watch Servicing Businesses in the UK.

We offer servicing and repairs for all luxury watch brands not just the ones we are accredited for and we work to the same meticulous standards on every watch we work on.

A luxury watch usually contains over 160 individual parts. At Charles Martin we believe that safeguarding the accuracy is essential to the overall performance of your watch. This is achieved through our meticulous and professional luxury watch service.

Watch manufacturers recommend that you service your timepiece every 5 years to ensure functionality and precision timekeeping.

What is the difference between a partial and complete watch service from Charles Martin?

Partial watch service

The watch, case, bracelet and bezel are separated and cleaned both ultrasonically and with a state of the art steam cleaner. The movement is then regulated and put in beat if it’s a mechanical watch. If it’s a quartz watch the battery is replaced. All seals are then replaced and the water pressure is tested. Water resistance is guaranteed for a minimum of 12 months.

Complete watch service

This includes all of the elements of a partial service, but in addition, the movement is completely stripped and any worn or damaged components are replaced. The watch movement is then cleaned in a specialist machine. The watch movement is then put back together, re-lubricated and put into beat. The watch is fully demagnetized and is returned to the customer with 24 month warranty on all work carried out.

Can't Find the Service You Need

If you need to discuss your watch servicing or repair in more detail with one of our expert watchmakers please fill in the form below and one of our dedicated team will be in touch to discuss your requirements with you.

Our 12 Stage Process

Stage 1 - Full diagnostic and service estimation

The process starts with a full diagnostic of the watch. We check not only the aesthetics of the watch but the functions and the condition of the movement itself.

An estimate for the watch service is then sent to the customer for approval..

A Charles Martin technician completing a checklist inspection of a watch

Stage 2 - Dismantling the case, bracelet and bezel

Once approved, our watchmakers will separate the case, bracelet and bezel from the watch movement. So that the different components can go to the correct department.

Stage 3 - Cleaning and polishing

The case, bracelet and bezel are then sent to our polishing room where they are either cleaned or refinished back to their original condition. Depending on the condition of the watch this can take just as long as servicing the movement and usually includes at least 8 stages per watch.

Stage 4 - Dismantling the movement

The watch movement will now be completely stripped down by the watchmaker.

Stage 5 - Assessment of components

Our watchmakers will meticulously inspect all 1- 160 individual components of the watch for any wear or damage. These components will be replaced if necessary.

A technician inspects the individual parts of a watch

Stage 6 - Cleaning the movement

The watch movement is then placed in our ultrasonic watch cleaning machine for up to an hour. Here it will go through various washing and rinse cycles removing the microscopic particles of dirt dust and of course old lubricate.

Stage 7 - Reassembly of the case, bracelet and bezel

Once refinished the watchmaker will reassemble the watch case exchanging as many as 10 different seals.

A technician inspecting a gold watch case

Stage 8 - Water resistance testing

Three separate water resistance tests will be carried out to make sure that the watch is water resistant. These include a vacuum test, a water submersion test and lastly a condensation test which will detect the slightest amount of water vapour trapped inside the watch case.

Stage 9 - Reassembly of the movement

Once clean, the watchmaker will then reassemble and re-oil the watch movement. There are often as many as 50 oiling points, which must be oiled exactly to ensure the watch works to the manufacturer’s specification.

Stage 10 - Time calibration

The watch will then be brought to time ensuring it is in beat and any positional errors are averaged out.

A modern mechanical beats 672,000 times a day, or 28,800 times an hour or nearly 8 times a second. For the watch to be accurate to within 4 seconds a day, the watch cannot deviate from these 672,000 beats by more than 31 in a 24-hour period.

Stage 11 - Reassembly of the complete watch

The watch movement is then put back into the watch case.

A technician holding a silver and gold Cartier watch

Stage 12 - Quality control

Over the next 72 hours the watch is then rigorously quality controlled to ensure the watch is accurate, the functions work aesthetically correct and will be reliable for years to come.

You can expect a 2 year warranty on a complete, luxury watch service from Charles Martin.

Visit Us

2 Swan Mews, Lichfield, Staffordshire WS13 6TU, UK

01889 560002

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Horology FAQs

How much does a Watch Repair or service cost?

Due to the vast amount of watches on the market and the variety of repairs, creating a standardise pricelist is difficult. Therefore, our team provide quotes on a watch-by-watch basis however, for a guideline please see our starting prices belows:

Battery or Strap Replacement starts from £15
Watch Repair starts from £75
Watch Servicing starts from £200

What brands do you service/repair?

Omega, Longines, Rado, Tissot, Tag Heuer, Zenith, Hublot, Cartier, Baume et Mercier, Oris, Montblanc, Tudor, Rolex to name just a few.

If you have a specific request, please get in contact.

How long does a service take?

Once an estimate is approved we take between 20-25 working days to fully service a watch. This is dependant on a variety of factors which could reduce or increase the time.

These could include part requirements.

Can I post my watch?

Yes of course, you can post directly to us or request a pre-paid postal pack to securely send your watch to us.

The address is:

Charles Martin W.C

2 Swan Mews, Lichfield, Staffordshire, WS13 6TU

Do you give warranty?

Yes, all of our repairs come with a 1 year warranty and a 2 year warranty on servicing.

What is the Charles Martin Guarantee?

You can find out about our Charles Martin guarantee on our site. Simply click the link above or here

Why use Charles Martin?

We have over 100 years combined experience and are one of the most accredited independent watch repair businesses in the U.K.

We also have quick turnaround times, all of our repairs are done on-site and our prices are competitive.

When is payment due on repairs/service?

We take a deposit on approval of estimate, the balance is then due on completion of works.

Why is the second hand of my watch jumping?

This is a end-of-life (EOL) function. When the battery has approximately 4 weeks remaining, the watch will keep time but the second hand will jump to indicate the upcoming issue.

Get in contact for a quick quote here

Why has my watch stopped?

There are a variety of reasons this may have happened. We recommend getting your watch assessed by us to understand why.

Some of the most common causes for this include:

Battery is flat/dead
Automatic watches haven't been wound
Water Damage
Ceased movements

For an accurate reason on your watch, simply get in touch.

Do you use genuine parts on my watch?

Yes, we always use genuine parts.

How often do you need your watch serviced?

Most brands recommend getting your watch fully serviced every 4-6 years.
However checks are recommended roughly every 2-3 years to ensure proper maintenance including battery, time-keeping and water resistance.