
Servicing
Keep your timepiece running flawlessly with our partial or complete service options, recommended every 5 years.
As one of the UK’s most accredited watch service centres, we uphold the highest standards across every brand we handle, from Rolex and Omega to Cartier and Hublot.
We are an accredited service centre for Cartier, Omega, Longines, Tag Heuer, Hublot, and Zenith — but we also service and repair all other luxury watch brands, including Rolex, Breitling, IWC, and more. Every watch is treated to the same meticulous standards.
If your watch is still running but losing accuracy, it likely needs a service.
If it has stopped working, has water damage, or visible faults, a repair may be required.
If you’re unsure, our team can diagnose it for you, simply fill in the form and we’ll advise the best option.
Yes. We offer a pre-paid, fully insured postal kit. Once received, follow the instructions inside, package your watch securely, and we’ll handle the rest. You’ll receive confirmation once your watch arrives at our service centre.
This depends on the work required and parts availability, but most services are completed within 3–6 weeks. We’ll provide an estimated timescale after our initial inspection.
Yes, we provide a 12-month warranty for partial services and a 24-month warranty on complete watch services. Repairs and polishing also include warranty coverage for the specific work completed.
2 Swan Mews, Lichfield, Staffordshire WS13 6TU, UK
sales@charlesmartinwatchcompany.com
servicing@charlesmartinwatchcompany.com