At Charles Martin Watch Company, we don’t simply service watches, we restore them to the performance and aesthetic standard expected by the world’s finest watchmakers.
Our master technicians combine decades of experience with advanced equipment to ensure every timepiece functions with factory-level accuracy.
As an accredited service centre for Cartier, Omega, Longines, Tag Heuer, Hublot, and Zenith, we follow exacting manufacturer standards to preserve your watch’s precision, reliability, and value.
Please provide your details and a brief description of your watch. Our technicians will review your request and send an estimate for the required work.
Not sure what your watch needs? Our certified technicians can assess your timepiece and provide a tailored estimate for the required work, from routine servicing to full restoration. Simply complete a short form and we’ll be in touch within 48–72 hours with your detailed quotation.
If you can’t visit us in person, simply request a free pre-paid postal kit. We’ll send you a secure shipping kit so you can safely send your watch to our service centre. Once received, we’ll confirm delivery and begin your inspection process right away.
Every 5 Years
Every 3 Years
Anually
Full diagnostic and service estimation The process starts with a full diagnostic of the watch. We check not only the aesthetics of the watch but the functions and the condition of the movement itself. An estimate for the watch service is then sent to the customer for approval.
Dismantling the case, bracelet and bezel Once approved, our watchmakers will separate the case, bracelet and bezel from the watch movement. So that the different components can go to the correct department.
The case, bracelet and bezel are then sent to our polishing room where they are either cleaned or refinished back to their original condition. Depending on the condition of the watch this can take just as long as servicing the movement and usually includes at least 8 stages per watch.
Dismantling the movement The watch movement will now be completely stripped down by the watchmaker.
Our watchmakers will meticulously inspect all 1- 160 individual components of the watch for any wear or damage. These components will be replaced if necessary.
The watch movement is then placed in our ultrasonic watch cleaning machine for up to an hour. Here it will go through various washing and rinse cycles removing the microscopic particles of dirt dust and of course old lubricate.
Reassembly of the case, bracelet and bezel Once refinished the watchmaker will reassemble the watch case exchanging as many as 10 different seals. A technician inspecting a gold watch case
Three separate water resistance tests will be carried out to make sure that the watch is water resistant. These include a vacuum test, a water submersion test and lastly a condensation test which will detect the slightest amount of water vapour trapped inside the watch case.
Once clean, the watchmaker will then reassemble and re-oil the watch movement. There are often as many as 50 oiling points, which must be oiled exactly to ensure the watch works to the manufacturer’s specification.
The watch will then be brought to time ensuring it is in beat and any positional errors are averaged out. A modern mechanical beats 672,000 times a day, or 28,800 times an hour or nearly 8 times a second. For the watch to be accurate to within 4 seconds a day, the watch cannot deviate from these 672,000 beats by more than 31 in a 24-hour period.
The watch movement is then put back into the watch case.
Over the next 72 hours the watch is then rigorously quality controlled to ensure the watch is accurate, the functions work aesthetically correct and will be reliable for years to come. You can expect a 2 year warranty on a complete, luxury watch service from Charles Martin.
Every watch serviced by Charles Martin Watch Company is returned with:
Most manufacturers recommend a full service every 4–6 years to maintain performance and prevent wear. If your watch is losing time or hasn’t been serviced within that period, it’s worth booking in.
We completely strip, clean, inspect, lubricate, and reassemble your watch’s movement, replacing any worn components and resealing the case to restore accuracy and water-resistance.
If it’s still running but losing accuracy, a partial service may suffice. If it’s stopped, moisture-damaged, or long overdue, we recommend a complete service for full reliability.
Yes. We offer a pre-paid, fully insured postal kit. Once received, follow the instructions inside, package your watch securely, and we’ll handle the rest. You’ll receive confirmation once your watch arrives at our service centre.
Yes, we provide a 12-month warranty for partial services and a 24-month warranty on complete watch services. Repairs and polishing also include warranty coverage for the specific work completed.
Typically 3–6 weeks, depending on the brand and whether any replacement parts are required. We’ll provide an estimated timeframe once we’ve inspected your watch.
es - after diagnostic testing we’ll send a detailed quotation for approval before proceeding.
From glass replacements to movement issues, we restore watches to their original performance.
Our specialist polishing process revives the original finish of your watch case and bracelet.
If you’re unsure whether your watch needs a service, repair, or polish, our expert team can advise you.
2 Swan Mews, Lichfield, Staffordshire WS13 6TU, UK
sales@charlesmartinwatchcompany.com
service@charlesmartinwatchcompany.com
